How We Work

New Clients Start Here

1. Assessment

Clients complete and review a simple needs assessment plan.

We begin a serious dialogue based on the responses to a simple needs assessment questionnaire. Clients complete this questionnaire at the beginning of the project.  Every detail of the work will be consistent with, and support of the overall goals and assessments.

Next Step
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2. Development Plan

We provide you with a road map of the work we will complete on your behalf.

We use the information from the Client Assessment to plan the work we will complete.  The plan will reflect your needs (work request) based on our understanding of your responses to the Assessment questionnaire.  Large projects will require extensive planning and this stage of the work effort will be lengthy.

Next Step
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3. Implementation

We complete the work according to the plans that were developed in Step 2.

We complete the work that is planned for in Step 2. With ongoing projects, we provide status reports for clients. In addition, we review the reports and make adjustments as necessary. Our clients are not reduced to metrics.

Final Step
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4. Review of Success

We practice continuous improvement and strive for perfect service.

We review every aspect of the project or work product with the client in order to meet our goal of 100% client satisfaction. Your feedback is confidential and important. For ongoing work projects, this helps us keep the client happy over time.

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Reach Out Online to Start a Dialogue

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